Privacy Policy
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Privacy Policy and Terms & Conditions
6Foot5 Media (Pty) Ltd
Last Updated: 11 May 2026
Introduction
Welcome to 6Foot5 Media (Pty) Ltd ("6Foot5 Media", "we", "our", or "us").
6Foot5 Media is a South African digital agency and software company with two primary divisions:
1. Digital Agency Division
We provide creative and technical services, including:
- Website Design and Development
- Mobile App Development
- E-commerce Solutions
- Branding and Graphic Design
- Search Engine Optimization (SEO)
- Google Ads and Analytics
- Social Media Management
- Video Production and Photography
- Hosting and Website Maintenance
2. Software & SaaS Division
We develop and operate proprietary software platforms and applications, including:
- Social Media Management Platforms
- Social Media Automation Tools
- Scheduling and Publishing Dashboards
- Analytics and Reporting Platforms
- Customer Portals
- Industry-Specific Applications
- API Integrations
- White-label SaaS Solutions
This document contains both our Privacy Policy and Terms & Conditions and applies to:
- Our websites
- Mobile applications
- SaaS platforms
- APIs and integrations
- Client portals
- Digital agency services
- Customer support channels
- Marketing communications
By accessing our website, using our software, or engaging our services, you agree to this document.
PART A: PRIVACY POLICY
1. Our Commitment to Privacy
We are committed to protecting your personal information and processing it lawfully, transparently, and securely.
We comply with applicable privacy laws, including:
- The Protection of Personal Information Act, 2013 (POPIA) – South Africa
- The General Data Protection Regulation (GDPR) – European Union
- The California Consumer Privacy Act (CCPA/CPRA), where applicable
2. Information We Collect
2.1 Information You Provide Directly
We may collect:
- Full name
- Email address
- Phone number
- Company name
- Billing address
- VAT details
- Payment information
- Username and password
- Profile photos
- Branding assets
- Project briefs
- Contracts and signed agreements
- Customer support communications
- Uploaded content and media files
2.2 Information from Connected Platforms
When you connect third-party services, we may collect information such as:
- Account IDs and usernames
- Profile names and images
- Access tokens
- Page or channel metadata
- Publishing permissions
- Analytics and engagement data
- Audience insights
Supported platforms may include:
- YouTube
- TikTok
- X (formerly Twitter)
- Snapchat
- Discord
- Twitch
TikTok-Specific Data Processing
When users connect their TikTok accounts to our platforms or applications, we may collect and process information made available through TikTok APIs and authorization systems, including:
- TikTok account identifiers
- TikTok usernames and profile information
- Profile photos
- Access and refresh tokens
- Authorized publishing permissions
- Video metadata
- Scheduling preferences
- Post privacy settings
- Engagement analytics and reporting data
- Connected business account information
This information is used solely for providing requested functionality, including:
- Content scheduling
- Content publishing
- Social media management
- Analytics and reporting
- Account authentication
- Platform integrations
We do not sell TikTok user data or use TikTok data for unauthorized advertising purposes.
Users may revoke TikTok access at any time through their TikTok account settings or by disconnecting their TikTok account within our platform.
2.3 Automatically Collected Information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Session logs
- Login times
- Pages visited
- Clickstream data
- Error reports
- Referring URLs
2.4 Cookies and Tracking Technologies
We use cookies, local storage, pixels, and similar technologies to:
- Keep users logged in
- Remember preferences
- Analyze usage
- Improve performance
- Detect fraud
- Support marketing
You may disable cookies, but some functionality may not work properly.
3. How We Use Your Information
We use your information to:
- Provide and manage our services
- Develop websites and applications
- Process payments
- Deliver SaaS functionality
- Publish and schedule social media content
- Generate analytics and reports
- Communicate with you
- Provide technical support
- Monitor platform performance
- Prevent fraud and abuse
- Comply with legal obligations
- Improve our products and services
We may use anonymized or aggregated data for research and product development.
Social Media Publishing and Automation
Where authorized by users, our software platforms may use connected social media platform APIs, including TikTok APIs, to:
- Schedule content
- Upload videos and media
- Publish content on behalf of users
- Retrieve analytics and engagement data
- Manage connected social accounts
- Store user publishing preferences
All publishing actions occur only after explicit user authorization.
4. Legal Basis for Processing
We process personal information on one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
5. Sharing of Information
We do not sell your personal information.
We may share information with:
5.1 Service Providers
- Hosting providers
- Payment processors
- Email delivery services
- Cloud storage providers
- Analytics providers
- Security providers
5.2 Connected Platforms
To provide functionality, data may be transmitted to platforms you choose to connect.
5.3 Legal Authorities
Where required by law, subpoena, court order, or regulatory request.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets.
TikTok API and Third-Party Platform Compliance
Our use of information received from TikTok APIs and other third-party platforms complies with applicable platform developer terms, policies, and data protection requirements.
We do not:
- Sell TikTok user data
- Share TikTok access tokens with unauthorized parties
- Use TikTok data for surveillance purposes
- Use TikTok data for unauthorized advertising profiles
- Transfer TikTok user data except as required to provide authorized services
6. Payment Processing
Payments may be processed through third-party providers such as PayFast, Ozow, Paystack, Stripe, or similar providers.
We do not store full credit card information unless expressly stated.
7. Data Retention
We retain information only as long as necessary to:
- Provide services
- Maintain records
- Comply with laws
- Resolve disputes
- Enforce agreements
Deleted data may remain in backups for a limited period.
8. Security Measures
We implement appropriate technical and organizational safeguards, including:
- SSL encryption
- Password hashing
- Role-based access controls
- Firewalls
- Security monitoring
- Backups
- Audit logs
No system can be guaranteed to be completely secure.
9. International Transfers
Your information may be processed outside South Africa. We take reasonable steps to ensure appropriate safeguards are in place.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate data
- Delete your data
- Withdraw consent
- Restrict processing
- Object to processing
- Request portability
- Lodge a complaint with a regulator
11. Data Deletion Requests
To request deletion, email:
Include:
- Your full name
- Registered email address
- Relevant account or project details
Requests are generally processed within 7–14 business days, subject to legal obligations.
11.1 TikTok Data Deletion Instructions
Users who have connected TikTok accounts may request deletion of TikTok-related data and stored account information at any time.
Users may:
- Disconnect TikTok integrations directly within our platform
- Revoke application permissions through TikTok account settings
- Submit deletion requests to:
Upon verified request, we will delete or anonymize applicable TikTok-related stored data within a reasonable timeframe, subject to legal and security obligations.
Some backup or log data may persist temporarily for security, fraud prevention, and legal compliance purposes.
12. Third-Party Links and Services
Our websites and applications may link to third-party services. We are not responsible for their privacy practices.
13. Children's Privacy
Our services are not intended for children under 13 years of age.
14. Marketing Communications
We may send:
- Service notices
- Product updates
- Promotional emails
You may opt out of marketing emails at any time.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective upon publication.
16. Privacy Contact Details
6Foot5 Media (Pty) Ltd
Cape Town, South Africa
PART B: TERMS & CONDITIONS
17. Acceptance of Terms
By engaging our services, accessing our website, or using our software platforms, you agree to these Terms & Conditions.
18. Scope of Services
We provide both custom services and subscription-based software.
Agency Services
- Website development
- Mobile app development
- Digital marketing
- Branding
- SEO
- Content creation
- Video production
- Hosting and maintenance
SaaS Services
- Software subscriptions
- Social media automation
- Scheduling and publishing
- Reporting dashboards
- API integrations
19. Quotations and Proposals
Quotes are valid for 14 days unless otherwise stated.
Pricing may change if project requirements change.
Work begins only after written acceptance and receipt of any required deposit.
20. Payment Terms
Project Work
A deposit (typically 50%) is required before work starts.
Progress payments may be required for larger projects.
Final payment is due before launch or transfer.
Subscription Services
SaaS subscriptions are billed monthly or annually in advance.
Failure to pay may result in suspension or termination.
Late Payments
We reserve the right to:
- Suspend services
- Delay delivery
- Charge interest where permitted by law
- Recover collection costs
21. Refund Policy
Deposits are generally non-refundable.
Subscription fees are non-refundable unless otherwise required by law.
Refunds for approved exceptions are at our sole discretion.
22. Project Scope and Revisions
Each proposal defines the project scope and included revisions.
Additional requests beyond the agreed scope will be billed separately.
23. Client Responsibilities
You agree to:
- Provide accurate information
- Supply content and assets on time
- Ensure you have rights to all materials provided
- Review and approve work promptly
- Maintain copies of your own content where appropriate
24. Intellectual Property
Client Ownership
Upon full payment, ownership of custom deliverables transfers to the client, unless otherwise agreed.
Our Ownership
We retain ownership of:
- Pre-existing code
- Frameworks
- Templates
- Proprietary systems
- SaaS platforms
- Internal tools
Portfolio Rights
We may display completed work in our portfolio unless restricted by written agreement.
25. SaaS License Terms
Software is licensed, not sold.
You receive a limited, non-exclusive, non-transferable, revocable license to use the platform during your subscription term.
You may not:
- Resell the software without permission
- Reverse engineer the platform
- Circumvent security measures
- Use the software unlawfully
Third-Party Platform Compliance
Users agree to comply with the terms, policies, community guidelines, and developer requirements of connected third-party platforms, including TikTok, Meta, Google, YouTube, Instagram, Facebook, and related services.
Users may not use our software to:
- Violate third-party platform policies
- Circumvent API limitations
- Automate unlawful activity
- Generate spam or misleading engagement
- Upload prohibited content
- Infringe intellectual property rights
We reserve the right to suspend integrations or accounts that create compliance, security, or platform policy risks.
26. Acceptable Use Policy
You agree not to use our services to:
- Violate laws
- Infringe intellectual property rights
- Distribute malware
- Send spam
- Post unlawful or harmful content
- Abuse third-party APIs
We may suspend accounts that violate this policy.
Social Media Automation Restrictions
Our services may not be used for:
- Spam posting
- Artificial engagement generation
- Fake interactions or impersonation
- Unauthorized account access
- Bulk unsolicited messaging
- Circumvention of platform moderation systems
- Violations of TikTok API Terms or platform policies
We reserve the right to restrict, suspend, or terminate access to integrations or services that may expose our platforms or third-party providers to legal, reputational, or compliance risks.
27. Third-Party Services
We are not responsible for outages, policy changes, or issues caused by third-party providers including:
- Hosting companies
- Domain registrars
- Payment gateways
- Social media platforms
- Google and Meta services
28. Confidentiality
Both parties agree to protect confidential information and not disclose it to unauthorized third parties.
29. Warranties Disclaimer
Unless expressly stated, services are provided "as is" and "as available."
We do not guarantee:
- Uninterrupted service
- Specific rankings or marketing results
- Approval by third-party platforms
- Error-free operation
We do not guarantee:
- Approval of third-party API applications
- Continuous availability of third-party APIs
- Continued compatibility with TikTok or other platform APIs
- Specific reach, engagement, or algorithmic performance of published content
Third-party platforms may change policies, permissions, algorithms, or API availability at any time without notice.
30. Limitation of Liability
To the maximum extent permitted by law, 6Foot5 Media shall not be liable for:
- Indirect or consequential damages
- Lost profits
- Data loss
- Business interruption
- Third-party service failures
Our total liability is limited to the amount paid by the client for the relevant service during the preceding three months.
31. Indemnity
You agree to indemnify and hold 6Foot5 Media harmless from any claims arising from:
- Your content
- Your misuse of services
- Your violation of laws
- Your breach of these Terms
32. Service Suspension and Termination
We may suspend or terminate services for:
- Non-payment
- Abuse
- Security risks
- Violation of these Terms
Either party may terminate with written notice.
Amounts due remain payable.
33. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, outages, government actions, or cyberattacks.
34. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
35. Severability
If any provision is found invalid, the remaining provisions remain in effect.
36. Entire Agreement
This document, together with any proposal, quotation, or signed agreement, constitutes the entire agreement between the parties.
36.1 API and Platform Integration Disclaimer
Our platforms integrate with third-party APIs and services, including TikTok APIs, subject to the availability and policies of those providers.
6Foot5 Media is not affiliated with, endorsed by, or officially sponsored by TikTok unless expressly stated.
Users acknowledge that:
- Third-party platforms may suspend or revoke API access
- Features may change due to external platform updates
- Platform approval processes are outside our control
- Third-party outages or restrictions may affect functionality
We will make reasonable efforts to maintain compatibility and functionality where commercially practical.
37. Contact Information
6Foot5 Media (Pty) Ltd
Cape Town, South Africa
Email: info@6foot5media.co.za
Admin: admin@6foot5media.co.za
Website: https://www.6foot5media.co.za